Preferred Motor Repairer program

We recognise how important it is to keep your vehicle on the road while balancing costs and maintaining high-quality repairs.

From 1 July 2026, we're pleased to introduce the Preferred Motor Repairer program, utilising the Zurich Repair Network (ZRN) to help you optimise your motor repair claims costs for eligible vehicle repairs.

Why choose a Zurich Repair Network (ZRN) repairer

The ZRN is Zurich’s trusted network of motor vehicle repairers, carefully selected for their quality, efficiency and value. By working with the right partner organisation, we aim to keep your claims expenses down and support more stable insurance premiums for you.

When you lodge a claim and select a ZRN repairer, you’ll enjoy:

Quality-assured repairs
All repairs are backed by Service Level Agreements (SLAs), ensuring agreed standards for time, cost and parts used.
Cost efficiency
ZRN repairers are on average 20% less than other repairers, with agreed pricing and no unexpected costs.
Faster turnaround
Automated repair authorities for claims under $10,000, desktop assessments (no waiting for assessors or quotes), and process efficiencies mean reduced wait times and minimised vehicle downtime.
Convenience
Zurich can help you find the right repair location with the quickest repair timeframe, streamlining your claims experience.
Lower excess
You’ll pay a reduced excess compared to using a non-ZRN repairer.

Choose a ZRN repairer and you’re choosing reliability, value and efficiency.

Find a ZRN repairer near you

A list of ZRN repairers is located on the Zurich website: click here to view

How the program works

The Preferred Motor Repairer program makes it easy to save on your excess for *eligible vehicle repairs.

From 1 July 2026, when you lodge a claim for section 1 material damage for eligible vehicles, you have two options:

ZRN repairer: Pay a lower excess of $500
Non-ZRN repairer: Pay a standard excess of $1,000

By selecting a ZRN repairer, you automatically benefit from a reduced excess, helping you manage costs and get your vehicle back on the road sooner. Your updated excess amount will appear on your policy schedule from 1 July 2026.

Note: The excess for windscreen (nil) and personal effects ($125) claims is not affected by this program.

*Eligible vehicles include sedans, utilities, and light commercial vehicles carrying up to a capacity of 5 tonnes (excluding specialist fit outs).

VMIA will closely monitor the client experience with the Zurich Repair Network, as well as claims and repair data, on a periodic basis. To ensure the program is delivering value and meeting its objectives, VMIA will conduct a comprehensive evaluation of its effectiveness during the 2027–28 financial year.

FAQs - Zurich Repair Network

- ZRN repairs are on average 20% less than other repairers.
- Lower motor claims costs places downward pressure on premiums.
- ZRN repairers have an automated repair authority for claims under $10,000.
- Reduced wait times – with a desktop assessment, there’s no need to wait for assessors or quotes.
- Zurich can find the most suitable ZRN repair location with the quickest repair timeframe.
- Lifetime guarantee on the workmanship of all authorised repairs.
Once your claim is lodged and approved, Zurich can find the most suitable repair location to have the vehicle repaired in the shortest time possible. Alternatively, you or your third-party fleet manager can nominate your preferred ZRN repairer when lodging your claim.
A list of ZRN repairers is located on the Zurich website: click here to view
Note: There is no need to obtain a quote for repairs when using a ZRN repairer.

FAQs - Motor claims

It’s simple to take advantage of the benefits offered by the Preferred Motor Repairer program. Just follow these steps:
1. Lodge your claim as normal through your usual claims process.
2. Select a ZRN repairer from the network (use the locator tool below to find one near you).
3. Pay a lower excess, which is applied automatically when you choose a ZRN repairer. Your updated excess amount will appear on your policy schedule from 1 July 2026.
- Instruct your third-party fleet manager to use a ZRN repairer for all eligible vehicle repairs from the list of ZRN repairers available on the Zurich website. Click here to view
- Identify any processes that need to be updated with your third-party fleet manager, including whether you need to nominate your preferred repairer for each claim (e.g. in their online system).

Need assistance?

If you have questions or need more information about accessing the Zurich Repair Network, please contact your Risk Adviser at contact@vmia.vic.gov.au or call (03) 9270 6900.