Welcome to the VMIA portal help centre!
We've organised the content into categories on the menu to help you easily find what you need. Under each category, you'll find summarised instructions with step-by-step instructions to help you navigate the portal with ease.
If you can’t find the information you’re looking for or have any questions, please get in touch with us at contact@vmia.vic.gov.au or on (03) 9270 6900.
Important: For security reasons you will be automatically logged out of the VMIA Portal after 1 hour of inactivity. Please ensure you submit your data to avoid losing it.
Not registered for portal? Please contact the portal administrator in your organisation to arrange access.
Getting started
Accessing portal
VMIA portal account types
Understanding the different account types
Updating organisation and contact information
Keeping your details up to date
Updating the asset register
Updating the asset register
Managing existing claims
Managing existing claims in portal
Making a claim in portal
How to process a claim
Managing contacts in portal
Keeping your organisations contacts up to date
Access your policies and documents on portal
View and manage your policies
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