VMIA recently restructured our Risk, Insurance and Claims Solutions division. The restructure was an outcome of one of the initiatives in our Elevate strategy: Maturing our client engagement.
When thinking about our structure, our priority was to strengthen the way we partner with clients, ensuring that VMIA continues to deliver innovative and valuable solutions that help clients’ reduce their cost of insurable risk.
The former Construction, Insurance, Insurable Risk Advisory and Harm Prevention teams have been placed into three new Practice groups: Government Sector, Health Sector, and Infrastructure and Energy. These practice groups are supported by Product Centre and Service and Delivery teams.
Each practice area is a dedicated, sector-specific team with expertise in client management, risk advisory, claims reduction and underwriting.
This means you’ll work with VMIA people who truly understand your sector. You’ll see benefits such as:
- A sharper, more consistent sector focus
- Greater understanding of your organisation
- Better coordination in delivering our services
The new structure also positions VMIA to deepen our subject matter knowledge and ensure our advice, services, and products continue to meet the evolving needs of our clients.
Claims reduction now sits in the Government Sector Practice and focuses on motor vehicle claims reduction, cyber, and helping clients understand their specific claims and risk profiles.
Harm prevention sits in the Health Sector Practice and will target harm reduction in Victoria’s health system.
The three new Practice teams join our existing Claims Practice which handles individual claims, and the Claims Strategy team which provides overarching strategic advice across all claims and serves as a resource for large, complex claims.
Client service plans
Since the restructure we’ve launched client service plans (CSPs) with a number of VMIA clients. Risk advisers worked closely with these clients to understand their specific needs and crafted detailed, mutually agreed plans which will guide the way we work together in the next 12 months.
Client service plans outline VMIA’s commitment to meet clients’ needs in insurance, risk management, claims, claims reduction, harm prevention, training and policy renewal.
Future developments in our client engagement are currently in the planning stage, and we’re looking forward deepening our engagement with all our clients.
We’ll be in touch with you directly if this restructure affects you. If you’d like to know more about the restructure, contact your Risk Adviser or our Insurance Advisory team at contact@vmia.vic.gov.au(opens in a new window) or on (03) 92706900.
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