We can assist our government clients with emergency claims advice and assistance outside our normal business hours (Monday to Friday, 8.30am–5.30pm) - please contact us on (03) 9270 6888. Please note this number is not for homeowners with Domestic Building Insurance claims.
If you need information on Domestic Building Insurance please see the ways to you can contact us regarding your policy or a claim on the DBI contact us page.For after-hours cyber response service, contact one of our partner organisations on 1300 135 790, to receive support within an hour of a reported breach.
This service is for significant emergencies, major property loss, and clinical emergencies which can’t otherwise be managed in accordance with the Health Service’s guidelines.
We can:
- give you advice
- arrange assistance to clean up and make the environment safe
- commence claims assessment and remedial work
- help mitigate any further losses.
Emergency claims procedure when travelling overseas
If you require urgent medical assistance or hospitalisation, help with replacing a lost or stolen passport and/or assistance with arranging an evacuation following a natural disaster, please contact Accident & Health International (AHI) Assist, a 24/7 travel assistance company and emergency hotline.
Phone: by reverse charge +61 2 8330 1222
SMS: +61 488 863 244
Email: help@ahiassist.com.au
Application:
To ensure immediate assistance, please provide the following details to AHI Assist:
- Policy number: 19096
- Your contact details
- Name of the organisation, department or agency that you are travelling on behalf of
- Description of the assistance you require.
For all non-emergency travel claims, you can log into the VMIA portal to lodge your claim or complete a claim form and submit upon your return to Australia.