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https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/Learn/Managing-risk/Interagency_Case_Study_FVR.PDF

Interagency Risk Case Study for Family Violence Reform

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/portal/getting-started/What-do-I-do-if-I-forgot-my-username-or-password.pdf

User guide on what to do if client forgets username or password.

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/portal/organisation-details/How-do-I-update-my-contact-information.pdf

User guide on how clients should update contact information in the VMIA portal.

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/portal/policies/How-do-I-update-a-policy-online.pdf

User guide on how to update an existing policy online.

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/Insure/Policies/Personal-Accident/Group-Personal-Accident-Policy-Wording-2024-2025.pdf

Master policy wording for VMIA's Group Personal Accident insurance

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/Learn/Interactive-reporting/UserDocumentation-monthly-claims-report.pdf

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/Learn/Interagency-Risk-RIMP/Interagency-Risk-Network-Agreement.docx

A template for a network agreement

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/Learn/Patient-safety/Human-factors-forum/4-Socio-technical-Systems-Safety-Yvonne-Toft2.pdf

Presentation by Yvonne Toft at the Human Factors Healthcare Forum 2017

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/Learn/webinar/Issues-and-Impacts-of-Risk-Culture-Activity.pdf

Issues and Impacts of Risk Culture Activity

https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/portal/faq-adding-attachments-to-existing-claims.pdf

How to add attachments to existing (open) claims in the VMIA Portal