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VMIA portal - How do I check the status of a claim online?
[PDF, 383 KB]https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/portal/manage-claims/How-do-I-check-the-status-of-a-claim-online.pdf
User guide on how to check the status of a claim online.
VMIA portal - How do I accept or reject a quote for a policy that didn’t qualify for immediate underwriting?
[PDF, 466 KB]https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/portal/policies/How-do-I-accept-or-reject-a-quote-for-a-policy-that-didnt-qualify-for-immediate-underwrting.pdf
User guide on how to accept or reject a quote for a policy that didn’t qualify for immediate underwriting.
Centre for Teamwork Excellence in Maternity Emergencies
[PDF, 299 KB]https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/Risk/harm-prevention/CTEME-emergency-birthing-flyer.pdf
Centre for Teamwork Excellence in Maternity Emergencies - Emergency Birthing Program
How to influence surgical practice to improve patient outcomes.
[PDF, 1740 KB]https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/Learn/Patient-safety/Human-factors-forum/3-How-to-influence-surgical-practice-to-improve-patient-outcomes-Nigel-Broughton.pdf
Presentation by Nigel Broughton at the Human Factors Healthcare Forum 2017
Bow Tie Model
[PDF, 54 KB]https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/Learn/webinar/Bow-Tie-Analysis.pdf
Use this tool to identify risks
VMIA Portal - Adding Attachments to Open Claims
[PDF, 612 KB]https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/portal/adding-attachments-to-open-claims-quick-guide.pdf
How to add an additional attachment to an open claim on the VMIA portal
VMIA portal - Why am I seeing an error when I try to access the VMIA portal?
[PDF, 393 KB]https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/portal/getting-started/Why-am-I-seeing-an-error.pdf
User guide on what clients do if they see a PEGA error when trying to log in to the portal.
VMIA portal - How do I assign admin permissions to an existing contact?
[PDF, 422 KB]https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/portal/permissions/Assign-admin-permissions-to-an-existing-contact.pdf
User guide on how clients can assign admin permissions to an existing contact.
VMIA portal - How do I view my policy and download documents?
[PDF, 571 KB]https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/portal/policies/How-do-I-view-my-policy-and-download-documents.pdf
User guide on how to view my policy and download documents.
Human Factors Program - Metropolitan Pilot
[PDF, 1849 KB]https://www.vmia.vic.gov.au/-/media/Internet/Content-Documents/Learn/Patient-safety/Human-factors-forum/5-Human-Factors-Program-Metropolitan-Pilot-StuartDickinson-Nathan-Farrow.pdf
Presentation by Stuart Dickinson & Nathan Farrow at the Human Factors Healthcare Forum 2017